After Service

Service Call Center of Citizen Machinery accepts inquiries such as machine repair requests and technical questions through telephone, fax. As for the treatment of personal information, please click here

Inquiry through telephone

Inquiry about Cincom brand products, RL02 and MC20
81-267-31-2550
Inquiry about Miyano brand products
81-267-32-6170

A telephone operator will ask you about the following information, so please make in advance preparation.

  • Company name, Division name, name of person in charge, address, telephone number, facsimile number
  • Machine type, machine number
  • NC installation, symptoms and problems
  • Inquiry in detail

※ Telephone inquiry open hours: Japan standard time 8:30-17:00
(Closed on Saturdays, Sundays and national holidays. Also closed on the consecutive holidays in May and August, and the year-end and New Year holidays)

Inquiry through facsimile

81-267-31-2551

※ Facsimile inquiry open hours: 24 hours
(In case of contact us on Saturday, Sunday, national holidays, the consecutive holidays in May and August, and the year-end and New Year holidays, you may receive our response on the following weekday. Thank you in advance for your kind understanding on this.)

Inquiry through e-mail

※ In case of contact us on Saturday, Sunday, national holidays, the consecutive holidays in May and August, and the year-end and New Year holidays, you may receive our response on the following weekday. Thank you in advance for your kind understanding on this.

About the used (resale) machine registration system

We started the used machine registration system from June 2006. After the effective date of this system, we can not accept maintenance of any unregistered machine so please contact us for registration. For more details, such as registration fee, please contact us separately.

※Our sales operation inquiry team accepts inquiry about registration of the used (resale) machine, expansion of NC options and change of machine specification.

As for the treatment of personal information

As for our treatment of personal information, please click below.